Refund policy

Unfortunately we do not accept returns or cancellations, but please contact us if you have any problems with your order. We gladly accept exchanges!
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Digital downloads

Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping:
To return your product, you should mail your product to:
On The Wall Charm
4560 Weathervane Dr
Alpharetta, Georgia, US 30022

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.